![]() It is your responsibility to request a return. Please note: Our returns policy is quite straightforward but there are a number of conditions that we ask our customers to comply with before applying:ġ. Items received with a post date 30 days after your requested return will NOT be eligible for refund. Returned items must be mailed within 10 days of when the RMA Number has been issued. When returning an item please obtain a ‘proof of postage’ receipt from the Courier. Please make sure all items relating to the product are returned, including manuals and cables.Ĥ. (If the order has been unpacked) re-package it to ensure that it is being returned in its original condition. ![]() Contact our Customer Services Team on 02476 369898 (or e-mail We will then send you an RMA number and returns form which needs to be completed and sent back with the returned item(s).ģ. This confirms your original order and gives us the necessary details to authorise the product’s return.Ģ. Please keep your order reference to hand. We ask that you follow these guidelines to help us process your return as quickly and efficiently as possible:ġ. On delivery you must inspect the goods carefully for damage as Inta Audio is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises Inta Audio of such within three working days from the date of delivery. German - Für Lieferung Nach Deutschland erlaubt bitte 2-4 Tage Music PC Systems - Please allow 5-7 Working Days build time (UK) 7-14 (Rest of the World)įrench - Pour la Livraison s'il vous plaît permet en France 2-4 Jours Non UK Mainland Addresses please allow 1-3 Daysĭelivery To Belgium / France / Germany please allow 3-4 Days Saturday delivery is available when ordered before 2pm (Mon-Fri)Īll orders below £39.00 will start as low as £2.99 depending upon weight and qty(s) (UK Mainland)Īll Delivery options will be available at the delivery stage in the checkout (please ensure you add a mobile number to your order for tracking) If you need your item faster we also offer a Priority Tracked service at £3.99 (1-2 days) or Next Day Tracked £6.99 The cutoff for same-day dispatch is 3:30pm but can vary at busier times such as Christmas.Īll orders over £39.00 will be delivered free via our standard delivery 2-3 days (UK Mainland) Simply add the software to the basket and at the delivery stage in the checkout please select " Digital Download - Software by email" as your delivery method Wireless Music Streamers - Bluetooth / WiFiĪll software marked as "serial download" or "digital download" will be delivered via email within normal office hours.Toontrack Expansion Packs - EZX / SDX / EBX / EKX.To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. ![]() We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund. ![]() A sample returns policy is shown below which you can edit as needed. Click Edit next to the Shipping & Returns page and you can change this text. To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option.
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